luck77 Privacy Policy —
Your Data, Your Rights,
Our Commitment to Protection

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by luck77 in connection with the operation of the luck77 online casino and sports betting platform at luck77.casino. This Policy applies to all users of the luck77 platform, including registered account holders and visitors who browse the platform without registering.

luck77 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. This commitment extends to every Pakistan player using luck77 — whether they are in Karachi accessing the live cricket sportsbook, in Lahore enjoying the jackpot slots, or in Islamabad using Easypaisa to deposit into their luck77 account.

References to "luck77", "we", "us", or "our" in this Policy refer to the operator of the luck77 platform. References to "you" or "your" refer to you as a user of the luck77 platform.

luck77 collects personal data in the following categories. The table below sets out each category, examples of the specific data points collected, and the primary purpose of collection.

2.1 Data You Provide Directly

The majority of personal data luck77 holds about you is data you provide directly during account registration, KYC verification, payment processing, or when contacting support. This includes your name, date of birth, CNIC, contact details, and payment method information.

2.2 Data Collected Automatically

When you access luck77, certain technical data is collected automatically by our systems — including your IP address, device type, and browser information. This data is collected to maintain the security and performance of the platform and is not used to identify you beyond what is necessary for those purposes.

luck77 uses personal data for the following specific purposes:

• Account creation and management: Processing your registration, verifying your identity, managing your PKR balance, and enabling access to all luck77 features.
• Payment processing: Facilitating deposits and withdrawals via Easypaisa, JazzCash, HBL, UBL, MCB Bank, SadaPay, and Raast — all in PKR.
• KYC and compliance: Fulfilling our obligations under applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements, including verifying that all players are 18 years of age or older.
• Customer support: Responding to your queries, resolving disputes, and providing assistance via live chat and email.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour and applying responsible gaming measures, including deposit limits and self-exclusion, where appropriate.
• Platform security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct as defined in luck77's Terms & Conditions.
• Platform improvement and analytics: Understanding how Pakistan players use luck77 in order to improve the product, add relevant features, and optimise the mobile experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to your registered email address or mobile number — only where you have provided consent and only in relation to luck77's own services.

luck77 processes personal data on the following legal bases:

• Performance of a contract: Processing is necessary to provide you with the luck77 service pursuant to the account agreement formed when you register. This covers account management, payment processing, and customer support.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including AML and KYC obligations. luck77 cannot waive these processing activities at the request of individual players.
• Legitimate interests: luck77 processes certain data — particularly technical and usage data — on the basis of legitimate interests, including maintaining platform security, preventing fraud, and improving the platform. Where legitimate interests are relied upon, luck77 ensures they are not overridden by your rights and interests.
• Consent: Where luck77 relies on consent as the legal basis for processing — primarily for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

luck77 does not sell or commercially transfer your personal data to third parties. Data may be shared in the following specific, controlled circumstances:

5.1 Payment Service Providers

To process your deposits and withdrawals in PKR, luck77 shares necessary financial data with payment service providers including Easypaisa, JazzCash, HBL, UBL, MCB Bank, SadaPay, and Raast. These providers process your data only to the extent necessary to execute the payment transaction and are contractually bound to appropriate data protection standards.

5.2 Game Software Providers

luck77 operates casino games and sportsbook content provided by third-party game studios. These providers may receive technical session data — such as bet amounts and game outcomes — necessary for the functioning of their games. They do not receive your personal identity data beyond what is technically required.

5.3 Legal and Regulatory Authorities

luck77 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law or pursuant to a valid legal order. luck77 will only disclose the minimum data necessary to comply with such requests.

5.4 Fraud Prevention and AML

luck77 may share data with fraud prevention services and financial intelligence networks where this is necessary to detect, prevent, or investigate suspected money laundering, fraud, or other criminal activity involving the luck77 platform.

luck77 uses cookies and similar tracking technologies on its platform to maintain your session state, remember your preferences, and gather analytics data about how the platform is used. Cookies do not identify you personally — they are associated with your browser session or device.

6.1 Essential Cookies

These cookies are strictly necessary for the luck77 platform to function. They maintain your login session, store your language and currency preferences, and enable core security features. You cannot opt out of essential cookies and continue to use luck77 — they are fundamental to the service.

6.2 Analytics Cookies

luck77 uses analytics tools to understand aggregate usage patterns across the platform. Analytics data is anonymised and used to improve the platform experience for Pakistan players — for example, identifying pages or features that perform poorly on mobile networks.

6.3 Cookie Management

You can manage non-essential cookies through your browser settings. Most Pakistan-compatible mobile browsers — Chrome on Android, Safari on iOS — provide straightforward options to view, block, or delete cookies. Note that disabling certain cookies may affect the functionality of some luck77 features.

luck77 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The following indicative retention periods apply:

• Account and identity data: Retained for the lifetime of your luck77 account and for a minimum of five years following account closure, to comply with AML record-keeping requirements.
• Financial transaction data: Retained for a minimum of five years following each transaction, consistent with anti-money-laundering legislation applicable to online payment processing.
• Gaming activity records: Retained for five years following the relevant wagering activity, to support dispute resolution and regulatory compliance obligations.
• Customer support correspondence: Retained for three years from the date of the most recent communication in a support thread.
• Technical and usage data: Retained for up to 24 months, after which it is aggregated or anonymised.
• Marketing consent records: Retained for as long as you hold a luck77 account, or until you withdraw consent, whichever occurs first.

Where a legal or regulatory obligation requires retention beyond these periods, luck77 will retain the relevant data for the legally required duration. Following the applicable retention period, data is securely deleted or anonymised.

luck77 implements a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key technical and organisational security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and luck77's servers
• Bcrypt password hashing with salt — your luck77 account password is never stored in a readable format in any luck77 system
• Role-based access controls — internal access to player data is restricted strictly to staff whose job function requires it
• Anomaly detection — automated systems monitor for unusual login patterns, suspicious transaction activity, and potential data access anomalies
• Regular security audits — luck77's systems undergo periodic internal and third-party security reviews
• Secure data centre infrastructure — luck77's data is hosted in facilities with physical security controls, redundant power, and environmental monitoring

As a luck77 player, you hold the following rights in relation to the personal data we hold about you. These rights can be exercised by contacting support at [email protected]. luck77 will respond to all valid data rights requests within 30 days of receipt.

To exercise any of the above rights, submit a written request to [email protected] clearly identifying the right you wish to exercise and the specific data to which the request relates. luck77 may ask you to verify your identity before processing a data rights request to ensure your data is not disclosed to an unauthorised party.

The luck77 platform is strictly for adults aged 18 and above. luck77 does not knowingly collect personal data from any person under the age of 18. If luck77 becomes aware that it has collected personal data from a person under 18, that data will be immediately deleted, the associated account will be permanently closed, and any deposited funds will be refunded to the original payment source.

If you are a parent or guardian and believe a person under 18 in your care has registered an account on luck77, please contact [email protected] immediately. luck77 will act swiftly and co-operate fully with any request to close an underage account and delete the associated data.

luck77 operates a platform designed primarily for Pakistan players. Some of our technology infrastructure, game content providers, and payment processing partners operate systems in locations outside Pakistan. Where personal data is transferred outside Pakistan, luck77 ensures that appropriate safeguards are in place to provide a level of data protection that is equivalent to the standards applied within Pakistan and consistent with this Privacy Policy.

These safeguards may include standard contractual clauses requiring receiving parties to handle your data with appropriate security controls, or confirmation that the receiving jurisdiction maintains adequate data protection standards. Where you have questions about the specific international transfer safeguards applicable to your data, you may submit a request to [email protected].

luck77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our services. Where changes are material, luck77 will notify you via your registered email address and/or via a prominent notice on the luck77 platform at least 14 days before the updated Policy takes effect.

The date of the most recent update is always displayed at the top of this Policy. Your continued use of luck77 following the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using luck77 before the effective date and contact support to close your account.

For any questions, concerns, or formal requests related to this Privacy Policy or luck77's handling of your personal data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the luck77 platform — typically the fastest route for privacy queries
• Response Time: Standard privacy queries within 3 minutes via live chat; formal data rights requests within 30 days via email
• Communication Language: English

If you are not satisfied with how luck77 has handled a privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection authority or regulatory body applicable in your jurisdiction. luck77 will provide all reasonably requested co-operation in any such escalation.